Make a claim
Fill in the form below to claim a refund on one of your purchases.
Here is a reminder of the 3 mandatory requirements to be eligible to make a claim:
- You purchase was made using a Visa/Mastercard/Amex card.
- You make a claim within 90 days of your purchase.
- Your purchase fits one of the following scenarios:
- you did not receive the goods
- you are charged the wrong amount, or charged twice by mistake
- you are charged for a repeat payment after cancelling a subscription
- the product faulty
- the item doesn’t correspond to its description
If your purchase cost you over £100 and up to £30,000, you are entitled to some your money back if:
- the product is faulty
- the company you bought the product or service from breaks their contract with you
- the company you bought the product or service from does not deliver what they have promised
For your claim to be successful, please supply the correct documents:
- details of the purchase
- details of anything that was said that you have relied on
- any contract you were given
- any other correspondence you have had with the retailer when trying to fix the problem