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Money Back on your online shopping

Are you having issues with your online shopping?
Our assistance is designed to protect your right to reimbursements and assist you in your refund claim within 90 days of making a purchase, from any online retailer worldwide!

Get your money back for only £27.00 every 3 months. 

Contact us :

Call us at

Send us a message at


*We are not affiliated to any of the brands mentioned above, please see their websites for more information.

Follow these 3 simple steps to get your refund

1. An issue with an online purchase? Let us know.

Reach out to us if you have any questions or concerns regarding a purchase you aren’t satisfied with. Contact us via call, email or chat within 90 days of making the purchase.

2. Submit your claim

Check the requirements to make sure your purchase is eligible for a claim. Then, head over to “Claim my refund” page and submit the required documents.

3. Get extensive assistance for your refund claim

Our team will accompany you and make sure you get your money back as quickly as possible.

Our Reviews

"Guarantees I'm always satisfied by a purchase and if I'm not, I get fully assisted to get my refund. Easy, simple and extremely convenient!”
Suzie Cooper
"Great and reliable service. Helped me get an instant refund on on a purchase that I wasn't 100% happy with. A real bargain!"
Peter Reynolds
"Couldn't be happier. Safe and secure service that provides me with refund assistance on all my online orders. Couldn't recommend it enough."
Ellie Carter

Protection on all your online purchases with Qoverus

Covered up to 90 days

Give yourself 90 days instead of 15 days to make up your mind. Make a claim through our website and we’ll assist you with your chargeback process under the Visa/Mastercard protection guidelines.

Full refund

We will get you a full refund of the price of the item and the shipping costs incurred, directly on your payment card.

Extensive Assistance

We’ll assist and manage the whole claim process, whatever the online purchase.

Covers any online retailer

Protect all your online purchases, worldwide on any retailer.


We assist you in getting your money back but in order to be covered by our protection, certain conditions have to be met.

Here are 3 mandatory requirements to be eligible to make a claim:

1. Your purchase was made using a Visa/Mastercard/Amex card

2. Your claim is made within 90 days of your purchase

3. Your purchase fits one of the following scenarios *

  • You did not receive the goods
  • You are charged the wrong amount, or charged twice by mistake
  • You are charged for a repeat payment after cancelling a subscription
  • The product is faulty
  • The item doesn’t correspond to its description
If your purchase cost you over £100 and up to £30,000, you are entitled to some your money back if:
  • The product or service is faulty
  • The company you bought the product from breaks their contract with you
  • The company you bought the product from does not deliver what they have promised.
 * please see our T&C’s for more info

Everything You Should Know About Qoverus.com

Online shopping was created to help clients experience more convenience, lower costs, and freedom when making purchases. However, not all online shopping platforms offer quality services and products. Many people experience issues with online shopping mostly because they make purchases without seeing or experiencing the products or services. For this reason, Qoverus was established. 

Qoverus was created for clients that have been disappointed with online shopping. The company develops effective solutions for customers who want their money back after an unsatisfactory online shopping experience. Qoverus.com’s goal is to help you get reimbursed as soon as possible.

How does Qoverus work?

The company helps you with the chargeback procedure according to Visa/Protection MasterCard’s criteria. This way, you do not have to deal with the e-commerce store. Before getting back your money, you need to go through a specific process. You can make a claim on Qoverus with the following simple steps;

Step 1: Reach out to the company. If you have an issue with an online purchase, you should first reach out to Qoverus. While doing this, you can ask questions or express concerns regarding a purchase you are unsatisfied with. You can contact The company via call, email, or chat. However, you must reach out within 90 days of making the online purchase. During this step, The company will help you determine if your issue is worth making a claim. 

Step 2: Submit your claim . After reaching out to the company, the next step is submitting your claim. However, before submitting the claim, you should check the requirements to ensure your purchase is eligible for a claim. Below are the requirements;

  • Your purchase needs to be made using a Visa/Mastercard/Amex card
  • Your claim should be made within 90 days of your purchase
  • Your purchase needs to fit specific scenarios
Online purchase scenarios that can warrant submitting a claim with Qoverus.com. Before submitting a claim, your purchase needs to fit one of the following scenarios
  • You ordered and paid for goods but did not receive them
  • You were charged the wrong amount for specific goods
  • You were charged twice for the same goods 
  • You were charged for a repeat payment even after canceling a subscription
  • The product you paid for and received is faulty
  • The item you ordered and paid for does not correspond to its description on the e-commerce platform
Furthermore, if your purchase costs you over £100 up to £30,000, you are entitled to some of your money back in the following scenarios;
  • If the product or service is faulty
  • The company you purchased the product from breaks their contract with you
  • The company you got the product from does not deliver exactly what they promised or described on their online platform

The company.com operates exclusively in the UK and USA. However, it protects purchasers of all their online purchases from any store, anywhere globally. Furthermore, the platform also does not work for tangible products. You can also use it to get refunds on services. For instance, if you book tickets for a flight that gets canceled. 


Documents you need to supply


For a successful claim, you need the following documents;

  • Details of the purchase
  • Details of anything that was said or promised by the retailer that you relied on, like the product descriptions and moneyback guarantees
  • Any contract you were given
  • Any other correspondence you had with the retailer when trying to resolve the issue

The advantages of Qoverus service


There aren’t many companies that protect online shoppers from the many challenges they encounter. The company.com services offer many benefits. Some of these benefits are;


  • The company.com allows you to make your claim 90 days from the day of the online purchase. This gives you enough time to contact Qoverus and get answers before you can make a claim. It also gives you enough time to make a legitimate claim because the online store has sufficient time to fulfill your purchase or respond to your complaint before asking for a refund through Qoverus.com. 
  • The process of making a claim with this company is easy. You can do it on the website without a lot of complications. 
  • The company.com frees you from dealing with the company you purchased from by following the chargeback procedures according to Visa protection or MasterCard’s criteria. Unfortunately, these processes are typically long and complicated and involve several steps. With this company, you do not have to deal with these complications. 
  • The company.com offers a competent staff that gives you peace of mind when asking for cashback from an unsatisfactory online purchase. 
  • Qoverus.com covers any online retailer. Therefore, you can make a claim regardless of the location of the online retailer. 
  • Finally, the company guarantees a full refund of the price of the item and the shipping costs incurred. The refund will be sent directly to your payment card once the process is complete.

Final Words

You can contact the company if you have bought a damaged product, booked a ticket for a trip that will not take place, have received a product that does not fit its description, or are unsatisfied with the services you paid for. You can also contact the company if you have payment issues, like if you have been double charged or paid for a product you did not receive. Finally, if you are unsure if your case warrants a refund, you can contact the Qoverus team via email, call, or chat.